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Frequently Asked Questions
** For local customers (South Florida), please contact me if you'd like to view an original in person, prior to purchase**
** I am happy to FaceTime if you would like to see any originals upclose. Just click here to set this up**
** All artwork comes ready to hang, in the same direction the image is shown on your screen**
** Colors may vary due to calibration settings on your monitor"*
** If you don't see a print size available that you'd like, simply contact me**
What is your shipping Policy?
PRINTS: Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. *Delays may occur at this time due to Covid-19* Please be patient. Thank you! Business Days are Mon. - Fri.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
HOW MUCH DOES THE SHIPPING COST?
The shipping price for prints is calculated based on weight coefficient of each item.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Prints: Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
Originals: Please contact courtneyeinhorn@gmail.com to get shipping quotes if you are outside of the contiguous U.S.
What is your Policy on Returns/Exchanges/Refunds?
Prints/Merch: I will provide a refund or a no charge replacement if prints are damaged in shipping. I may request to have the order returned, and would provide a return shipping label. I do not provide a refund based on customer preference or color quality issues, since color calibration could differ on customers' monitors. For a refund or replacement, please contact courtneyeinhorn@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Originals: All sales are final. If painting arrives damaged, please contact me for further instruction.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact courtneyeinhorn@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email courtneyeinhorn@gmail.com
WHO TO CONTACT?
You can reach out at any time by email at courtneyeinhorn@gmail.com
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter by clicking here
You can also follow me on my social media pages as I am constantly posting new work!
